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This step includes consultations, interviews and research to determine exactly where the gaps are in performance and what the correct learning solutions will be to address each gap.
During this phase customized materials will be assembled. These may include: handouts, workbooks, manuals, PowerPoints, etc...
Based on the situation, the most cost effective delivery of the training solution will be implemented. Examples include: conference calls, webinars, workshops, printed materials, eLearning courses.
Complete measurements of the learning solutions are available based on Kirkpatrick's Four Levels of Learning. These typically take the form of evaluations and surveys of the learners and their supervisors.